Knowledge base

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Knowledge base

Frequently Asked Questions

Frequently Asked Questions

Find answers to frequently asked questions

General

How does Homely work?

Where can I find the Homely manuals and videos?

Which Homely mode is best for me?

What is Standard mode?

What is Smart mode?

What is Smart+ mode?

How long will it take for my Homely to be delivered?

Do you recommend that Homely installation is done by a qualified professional?

How can I contact the Homely team?

My Homely is damaged. Can I get it repaired?

How long is my Homely guaranteed for? What is covered by the guarantee?

How should I dispose of my Homely if I no longer need it?

I’m moving house. Should I take my Homely with me?

What does the Homely Temperature Node do?

Do I need an internet connection for Homely to operate?

Does Homely control legionnaires and frost protection?

What is a 'Defrost Cycle' and how does Homely interact? How can I get the most out of my heat pump during frosty weather?

Node Battery Replacement (additional steps)

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Compatibility

Is Homely compatible with my heat pump?

Will Homely be compatible with Solar Panels, Batteries and EV?

Which smart tariffs does Smart+ support?

Which Homely heat pump integrations support multiple zones?

Does Homely function with third party thermostats and controllers?

Can Homely control multiple heat pumps at the same time?

Can Homely optimise my buffer tank / thermal store?

Is Homely compatible with Google Home or Amazon Alexa devices?

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Technical

How will I know if my Homely Temperature Node is connected with my Homely Hub, and how do I restore the connection if it has been lost?

Where should I place the Homely Temperature Node?

How do I replace the battery in my Homely Temperature Node?

My Homely Hub has lost connection to the internet, what do I do?

What do the lights on my Homely Hub mean?

What are the minimum and maximum operating room temperatures?

How do I update Homely with a change to my electricity tariff?

On Smart+, how do I set Homely to follow my tariff's Daylight Saving Time (DST)?

How do I change between Standard, Smart and Smart+ Modes?

How do I change my Homely account password?

My heat pump isn't working as expected, what should I do?

How do I temporarily disable Homely and control my heat pump?

How do I temporarily disable Homely and control my Samsung heat pump?

How do I temporarily disable Homely and control my Midea heat pump?

How do I temporarily disable Homely and control my LG heat pump?

What is your policy on security updates?

How do I temporarily disable Homely and control my Ebac heat pump?

How do I temporarily disable Homely and control my Daikin heat pump?

How do I temporarily disable Homely and control my Airwell heat pump?

How do I temporarily disable Homely and control my Clivet heat pump?

How do I temporarily disable Homely and control my Riello heat pump?

How do I temporarily disable Homely and control my Grant heat pump?

How do I report a security vulnerability in your products?

How do I temporarily disable Homely and control my Worcester Bosch heat pump?

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App

Can I try the Homely customer app before I purchase?

What's the best approach to setting heating schedules?

How can I set and edit my hot water schedule?

How can I set and edit my heating schedule?

How do I use in-app boosts and how do I check my heating and hot water is on?

What happens if I don't set any heating or hot water schedules?

How do I increase the amount of time my hot water tank heats in Smart+ mode?

What are the Holiday and Hot Water Only Modes?

In Smart+, what is Cool Night Mode and how does it work?

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