Welcome to Homely Help Center

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Welcome to Homely Help Center

Frequently Asked Questions

Frequently Asked Questions

Find answers to our frequently asked questions

General

How much does Homely cost?

How does Homely work?

What Homely mode is best for me?

What is Standard mode?

What is Smart mode?

What is Smart+ mode?

Which smart tariffs does Smart+ support?

How do I change between Standard, Smart and Smart+ Modes?

In Smart+, what does Cool Night Mode do?

What do Holiday and Hot Water Only Modes do?

How do I increase the amount of time my hot water tank heats in Smart+ mode?

What happens if I don't set any heating or hot water schedules?

How do I change my Homely account password?

How much does the Homely kit cost?

How can I contact the Homely team?

Are there any ongoing costs with Homely?

My Homely is damaged. Can I get it repaired?

How long will it take for my Homely to be delivered?

I’m moving house. Should I take my Homely with me?

How should I dispose of my Homely if I no longer need it?

Do you recommend that Homely installation is done by a qualified professional?

What does the Homely Temperature Node do?

How long is my Homely guaranteed for? What is covered by the guarantee?

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Compatibility

Can Homely optimise my buffer tank / thermal store?

Which Homely heat pump integrations support two zones?

Can Homely operate with multiple heating zones?

Is Homely compatible with my heat pump?

Is Homely compatible with Google Home or Amazon Alexa devices?

Does Homely function with third party thermostats and controllers?

Will Homely be compatible with Solar Panels, Batteries and EV?

Can Homely control multiple heat pumps at the same time?

How do I update Homely with a change to my electricity tariff?

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Technical

How will I know if my Homely Hub and my Homely Temperature Node are connected, and how do I restore the connection if it has been lost?

My temperature node has lost connection, how do I reconnect it?

How do I pair the Homely temperature node for the first time?

Where should I place the Homely Temperature Node?

Do I need an internet connection for Homely to operate?

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