Welcome to Homely's FAQ

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Welcome to Homely's FAQ

Frequently Asked Questions

Frequently Asked Questions

Find answers to our frequently asked questions

General

How does Homely work?

Where can I find the Homely manuals and user guides?

Which Homely mode is best for me?

What is Standard mode?

What is Smart mode?

What is Smart+ mode?

How much does the Homely kit cost?

Are there any ongoing costs with Homely?

How long will it take for my Homely to be delivered?

Do you recommend that Homely installation is done by a qualified professional?

How can I contact the Homely team?

My Homely is damaged. Can I get it repaired?

How long is my Homely guaranteed for? What is covered by the guarantee?

How should I dispose of my Homely if I no longer need it?

I’m moving house. Should I take my Homely with me?

What does the Homely Temperature Node do?

Where should I place the Homely Temperature Node?

Do I need an internet connection for Homely to operate?

Does Homely control legionnaires and frost protection?

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Compatibility

Which Homely heat pump integrations support multiple zones?

Is Homely compatible with my heat pump?

Is Homely compatible with Google Home or Amazon Alexa devices?

Does Homely function with third party thermostats and controllers?

Will Homely be compatible with Solar Panels, Batteries and EV?

Can Homely control multiple heat pumps at the same time?

Which smart tariffs does Smart+ support?

Can Homely optimise my buffer tank / thermal store?

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Technical

What are the minimum and maximum operating temperatures?

What do the lights on my Homely Hub mean?

My Homely Hub has lost connection to the internet, what do I do?

How will I know if my Homely Temperature Node is connected with my Homely Hub, and how do I restore the connection if it has been lost?

My heat pump isn't working as expected, what should I do?

How do I replace the battery in my Homely Temperature Node?

How do I update Homely with a change to my electricity tariff?

How do I change between Standard, Smart and Smart+ Modes?

How do I temporarily disable Homely and control my heat pump?

How do I temporarily disable Homely and control my Samsung heat pump?

How do I temporarily disable Homely and control my Midea heat pump?

How do I change my Homely account password?

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App

Can I try the Homely customer app before I purchase?

What's the best approach to setting heating schedules?

How can I set and edit my hot water schedule?

How can I set and edit my heating schedule?

How do I use in-app boosts and how do I check my heating and hot water is on?

What happens if I don't set any heating or hot water schedules?

How do I increase the amount of time my hot water tank heats in Smart+ mode?

What are the Holiday and Hot Water Only Modes?

In Smart+, what does Cool Night Mode do?

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