Offline guide for Worcester Bosch Heat pump
If you're having a technical issue with Homely, we'd recommend trying the Homely Support Bot first. The bot can be found at the bottom of the website home page.
If you're unable to solve your issue with the Support Bot, try contacting a member of the Support Team here.
If you have an urgent issue and aren't able to contact a member of the team, please follow these steps to revert control of your heat pump back to the manufacturer’s controller.
The following article is a guide to reverting control back to your Bosch heat pump’s controller.
Disabling Homely
Please make your way to your Homely Hub which should be situated close to your indoor unit and cylinder. The Hub should look similar to the image provided below. Please unplug the black barrel jack power connector from the base of the Homely Hub. Keep the power cable unplugged until you are able to return control back to Homely.
Controlling your heat pump with its own controls
This will mean that you'll be able to use the onboard Bosch controller to turn your heating and hot water on/off whilst we get your Homely back up and running.
Please make your way to your heat pump controller which should look like the image below:
The Bosch controller may be locked; to unlock the controller please press and hold the 'UNLOCK' button for 5 seconds. This should display the home screen:
If you cannot see the home screen as displayed above, please press the 'BACK' button to return to the home screen.
A black box will now highlight part of the display. The black box highlights whether heating or hot water has been selected.
The radiator image on the left represents heating.
The tap image on the right represents hot water.
The below image shows heating has been selected:
To switch between controlling heating and hot water you'll need to use the left and right arrows.
Once you've selected heating or hot water as desired, use the ON/OFF button to turn the heating or hot water on and off.
To demonstrate that your heating or hot water is ON, the icons will gain heat lines which are demonstrated in the below image. The below image shows that both heating and hot water are ON.
Your controller may have different icons, but they still represent heating and hot water.
Great! You're all set. Please use these controls as a temporary measure until a member of the support team is able to contact you. If you haven't already, contact us here.