How will I know if my Homely Temperature Node is connected with my Homely Hub, and how do I restore the connection if it has been lost?

Which of these Hubs do you have installed?

 

 

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Troubleshooting Quick Reference

	Node is connected
	Hub is in Node pairing mode
	Node connection has been lost

If your Hub is showing amber or red on the Node light and is showing one of the above colours, then follow the steps below to reconnect the Node.

 

 

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How to reconnect the Node to the Hub

• Press and hold the Zone button on your Hub until the Node on your Hub light turns orange.
  

• Press and hold the button on the side of the temperature node until the light turns orange, (If the Node shows no light, then follow these steps to check the battery).
  
• The Hub and Node light will then change from orange to green to signify the Node is now connected. This can take up to 30 seconds.
  
  

 

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Node still not connected?

 

Unplug the power cable to the Homely Hub and plug it back in after 30 seconds.

Allow up to 60 seconds for the Hub to power up fully, during which all the lights will turn white.

The Node light should now be green, if not follow the above steps again to reconnect.

If you are still unable to connect the Node then contact a member of the team.

 

 

 

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Checking Node Battery

 

To check the Node battery press the button, the light will show one of the below options:

Battery OK 1 green flash	Battery Low 1 red flash	Hardware Fault 5 red flashes	Battery Dead No light response

Follow our guide for changing the battery in your Node.

 

 

Tips for staying connected

Make sure that your Homely Hub and Homely Temperature Node are less than 16 meters apart.

As with any wireless connection, the thickness of internal walls and the presence of large, heavy items of furniture can hamper connectivity. If you think that could be an issue then consider moving the Homely Temperature Node to an alternative spot within the home.

 

Troubleshooting Quick Reference

A flashing light nearest to the buttons indicates your connection to the Node has been lost.
(The light nearest to the buttons will be off to indicate the Node is connected)

 Your Homely app should show a temperature and no longer show any issues with the node.

 

 

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How do I restore my Node's connection?

• Press the Node button, the Node light should flash.
• If the Node light doesn't flash, press the Node button three times. If there is still no light on the Node then check the Node Battery.
• You can now check if the light nearest to the buttons on the Hub has stopped flashing and is off.

If the Node is still not connected

• Press and hold the button furthest away from the lights on the Hub for 5 seconds.
  
• Press and hold the Node button for 12 seconds.
• You can now check if the light nearest to the buttons on the Hub has stopped flashing and is off.
• You can also check the updated date/time inside the Homely App on the Home Screen.

Still not working

Unplug the power cable to the Homely Hub and plug it back in after 30 seconds.

Allow up to 60 seconds for the Hub to power up fully and then try the above steps again.