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Knowledge base

Homeowner Troubleshooting

Homeowner Troubleshooting

Find quick solutions to common issues you may encounter. Step-by-step guides and tips to resolve problems and keep your Homely system running smoothly

FAQs

My Homely is damaged. Can I get it repaired?

How should I dispose of my Homely if I no longer need it?

I’m moving house. Should I take my Homely with me?

How can I contact the Homely team?

My heat pump isn't working as expected, what should I do?

How do I report a security vulnerability in your products?

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Hardware

My Homely Hub has lost connection to the internet, what do I do?

How will I know if my Homely Temperature Node is connected with my Homely Hub, and how do I restore the connection if it has been lost?

Node Battery Replacement (additional steps)

How do I replace the battery in my Homely Temperature Node?

Switching to Heat Pump Controller

How do I temporarily disable Homely and control my heat pump?

How do I temporarily disable Homely and control my Samsung heat pump?

How do I temporarily disable Homely and control my LG heat pump?

How do I temporarily disable Homely and control my Midea heat pump?

How do I temporarily disable Homely and control my Ebac heat pump?

How do I temporarily disable Homely and control my Daikin heat pump?

How do I temporarily disable Homely and control my Grant heat pump?

How do I temporarily disable Homely and control my Airwell heat pump?

How do I temporarily disable Homely and control my Clivet heat pump?

How do I temporarily disable Homely and control my Riello heat pump?

How do I temporarily disable Homely and control my Worcester Bosch heat pump?

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