Switching to Heat Pump Controller
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      2. Homeowner Troubleshooting
      3. Switching to Heat Pump Controller

      How do I temporarily disable Homely and control my Ideal Heating heat pump?

      If you're having a technical issue with Homely, we'd recommend trying the Homely Troubleshooting Articles first that can be found here. 

      If you're unable to solve your issue with the articles, try contacting a member of the Support Team here.

      If you have an urgent issue and aren't able to contact a member of the team; please follow these steps to take revert control back to your heat pump. 


      The following article is a guide to reverting control back to your Ideal Heating heat pump.

       

      Disabling Homely

      Please make your way to your Homely Hub which should be situated close to your indoor unit and hot water cylinder. Please unplug the power cable from the Homely Hub. Keep the power cable unplugged until you are able to return control back to Homely.

       

      Hub-mini-DC-connector-no-bkgnd

       

      Controlling your heat pump with it's own controls

      This will mean that you'll be able to use the onboard Ideal controller to turn your heating and hot water on/off whilst we get your Homely back up and running.

      Please make your way to your heat pump controller which should look like the image below.

      Screenshot 2025-06-10 at 17-48-38

      Unlocking the unit

      If you cannot see the home screen as displayed above, please press the 'Menu/Back' button to return to the home screen and/or take the screen out of sleep mode.

       

      Turning on and adjusting heating

      To turn on your space heating

      1. Unlock your controller (see previous instructions)

      2. Press the ◀︎ then ▲

      3. Press the ‘On/Off’ button on your controller

      To adjust your heating

      1. Unlock the controller (if needed)

      2. Press the ◀︎ then ▲, you should see the central heating Zone 1 symbol highlighted

      3. Use the ▲ or ▼ arrows to change the temperature

       

      Turning on and adjusting hot water

      To turn on your hot water

      1. Unlock your controller (see previous instructions)

      2. Press the ▶︎ then ▲

      3. Press the ‘On/Off’ button on your controller

      To adjust your hot water

      1. Unlock the controller (if needed)

      2. Press the ► then ▲, you should see the DHW tank symbol is illuminated 

      3. Use the ▲ or ▼ arrows to change the temperature

       

      Great! You're all set. Please use these controls as a temporary measure until a member of the support team is able to contact you. If you haven't already, contact us here.