My Homely Hub has lost connection to the internet, what do I do?


 

Which of these Hubs do you have installed?

hub-top-no-bkgnd

hub1 okay

 

 



Troubleshooting Quick Reference


Here is a quick guide to the meaning of the lights on the Hub.

wifi green Hub is connected to the Wi-Fi network and internet.
wifi yellow

Hub has successfully connected to Wi-Fi and is attempting to connect to the internet

Tip: Can any other device connect to the Wi-Fi and the internet?

wifi amber

Hub is not connected to the Wi-Fi network

Tip: Has anything changed - Wi-Fi router location, equipment, password or Wi-Fi network name (SSID)?

If your Hub is showing amber or yellow on the Wi-Fi light , then follow the steps below to reconnect to Wi-Fi.

 

 


How to reconnect to Wi-Fi

  • Press and hold the Wi-Fi button on your Hub until the Wi-Fi light turns blue.
  • Now open your Homely app and press the "More" option, then select the "Connect Hub to Wi-Fi" option, as shown in the images below.

    Screen-1Screen-2
  • Follow the on-screen instructions to setup your Wi-Fi.
  • Accept any permission requests from the Homely App.
  • In your phone settings, select Wi-Fi.
  • Connect to the Homely Wi-Fi network.
  • Go back to the Homely App and press "I am connected to the Homely Wi-Fi".
  • Select your Wi-Fi network and press "Next".
  • Enter your Wi-Fi password and press "Next".
  • The Wi-Fi light will now go through the following sequence:

    wifi sequence

Once connected to the internet the Wi-Fi light will go green.

 


 

Wi-Fi / Internet still not connected?

Unplug the power cable to the Homely Hub and plug it back in after 30 seconds.

Hub-mini-DC-connector-no-bkgnd

Allow up to 60 seconds for the Hub to power up fully, during which all the lights will turn white.

The Wi-Fi light should now be green, if not follow the above steps again to reconnect.

 
 

  

 


Troubleshooting Quick Reference

 

A flashing middle light indicates your connection to the internet has been lost.
(The middle light should be off to indicate a Wi-Fi connection)

hub1 middle blink-1

 

How to reconnect to Wi-Fi

hub1 power

  • Unplug the power cable to the Homely Hub and plug it back in after 30 seconds.
  • Your internet connection is restored, if the Hub middle light is off.
  • You can also check the Updated date/time inside the Homely App on the Home Screen.

updatedtime



Wi-Fi / Internet still not connected?

    • On your phone close the Homely app.
    • In your phone settings, turn your bluetooth off and then back on.
    • Press and hold the button closest to the lights for 5 seconds.
    • You should now see all three lights on the Homely Hub flashing. If not, press and hold the button closest to the lights for a further 5 secondshub1 all blink-gif

  • Now open your Homely app and press the "More" option, then select the "Connect Hub to Wi-Fi" option, as shown in the images below.
Screen-1Screen-2

  • Follow the on-screen instructions to setup your Wi-Fi.
  • Please wait up to a minute to allow Homely to connect to the Wi-Fi. 
Once connected to the internet, the middle light will turn off.