If you're having a technical issue with Homely, we'd recommend trying the Homely Troubleshooting Articles first that can be found here.
If you're unable to solve your issue with the articles, try contacting a member of the Support Team here.
If you have an urgent issue and aren't able to contact a member of the team; please follow these steps to take revert control back to your heat pump.
For Samsung heat pumps click here.
For Midea heat pumps click here.
If your heat pump brand isn't listed above, please contact us directly here.