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If you're having a technical issue with Homely, we'd recommend trying the Homely Support Bot first, the bot can be found at the bottom of the website home page.
If you're unable to solve your issue with the Support Bot, try contacting a member of the Support Team here.
If you have an urgent issue and aren't able to contact a member of the team; please follow these steps to take revert control back to your heat pump.
The following article is a guide to reverting control back to your LG heat pump.
Disabling Homely
Please make your way to your Homely Hub which should be situated close to your indoor unit and cylinder. The Hub should look like one of the below:
Please remove the power cable from your Homely Hub - the lights on your hub should all turn off.
Controlling your heat pump with it's own controls
There are some settings that need to be changed on the LG Controller to ensure it will fully work.
Please make your way to your heat pump controller which should look like the image below.
There is a YouTube Video to guide you through the steps and settings that need to be done.
You will need to access the Installer Setting to do this, follow the steps from 56 seconds.
Set the Select Temperature Sensor setting to AIR and REMOTE CONTROLLER, follow the steps from 1:52.
Now the Heat Pump controller should be set up to run without Homely, you just need to check and set your desired temperature ranges. (Recommend to match the temperatures in the video). Follow the steps from 11:20.