Changing your Installer's Access to Data

Homely allows you, as the homeowner, to share key data about your heat pump’s operation with your installer. This data is used for diagnostic purposes, helping your installer identify potential issues and solutions remotely, without the need for a home visit.

 

You have full control over whether your installer can access this data, and you can revoke access at any time.

 

How to Manage Installer Access to Your Data

To update your installer’s access permissions:

  1. Open the Homely App

  2. Navigate to the ‘More’ screen

  3. Select ‘Update Account Details’Update Account Details

  4. Sign in using your email and password

  5. Tap ‘Marketing & Data Sharing’Marketing and Data Sharing

  6. Scroll to ‘Do you want to allow your installer access to your system monitoring data?’

  7. Use the toggle to manage access:

    1. Black = Installer does not have access

    2. Green = Installer can view monitoring dataShare with Installer

  8. Click ‘Update’

 

By adjusting this setting, you can decide whether your installer can monitor your system for troubleshooting and support.