--- title: Node Troubleshooting description: Node is connected Hub is in Node pairing mode Node connection has been lost   Unplug the power cable to the Homely Hub and plug it back in after 30 seconds. Allow up to 60 seconds for the Hub to power --- [Skip to content](https://help.homelyenergy.com/knowledge/node-troubleshooting#main-content) - [English](https://help.homelyenergy.com/knowledge/node-troubleshooting) - [Nederlands - Nederland](https://help.homelyenergy.com/nl-nl/knowledge/node-troubleshooting) English Show submenu for translations [Contact us](https://help.homelyenergy.com/knowledge/kb-tickets/new?hsLang=en) [![Homely logo white.png\]](https://help.homelyenergy.com/hs-fs/hubfs/Homely%20logo%20white.png?height=40&name=Homely%20logo%20white.png)](https://help.homelyenergy.com/knowledge?hsLang=en) Open main navigation Close main navigation - - [English](https://help.homelyenergy.com/knowledge/node-troubleshooting) - [Nederlands - Nederland](https://help.homelyenergy.com/nl-nl/knowledge/node-troubleshooting) English Show submenu for translations - [Contact us](https://help.homelyenergy.com/knowledge/kb-tickets/new) How can we help? - There are no suggestions because the search field is empty. 1. 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[Homely](https://help.homelyenergy.com/knowledge/installer-troubleshooting?hsLang=en#homely) # Node Troubleshooting ### The Lights on the Node   | ![Node Paired](https://help.homelyenergy.com/hs-fs/hubfs/Node%20Paired.png?width=200&height=114&name=Node%20Paired.png) | Node is connected | | --- | --- | | ![Node Pairing](https://help.homelyenergy.com/hs-fs/hubfs/Node%20Pairing.png?width=200&height=115&name=Node%20Pairing.png) | Hub is in Node pairing mode | | ![Node Disconnected](https://help.homelyenergy.com/hs-fs/hubfs/Node%20Disconnected.png?width=200&height=115&name=Node%20Disconnected.png) | Node connection has been lost |   ### Node not connecting?   Unplug the power cable to the Homely Hub and plug it back in after 30 seconds. ![Unplug Hub](https://help.homelyenergy.com/hs-fs/hubfs/Unplug%20Hub.png?width=550&height=425&name=Unplug%20Hub.png) Allow up to 60 seconds for the Hub to power up fully, during which all the lights will turn white. The Node light should now be green, if not [follow the above steps again to reconnect](https://help.homelyenergy.com/knowledge/node-set-up?hsLang=en). **Checking Node Battery** To check the Node battery press the button, the light will show one of the below options:    | **Battery OK** 1 green flash | **Battery Low** 1 red flash | **Hardware Fault** 5 red flashes | **Battery Dead** No light response | | --- | --- | --- | --- | | ![Node One Flash](https://help.homelyenergy.com/hs-fs/hubfs/Node%20One%20Flash.png?width=150&height=154&name=Node%20One%20Flash.png) | ![Node 1 Flash Red](https://help.homelyenergy.com/hs-fs/hubfs/Node%201%20Flash%20Red.png?width=150&height=154&name=Node%201%20Flash%20Red.png) | ![Node 5 flash](https://help.homelyenergy.com/hs-fs/hubfs/Node%205%20flash.png?width=150&height=154&name=Node%205%20flash.png) | ![Node No light](https://help.homelyenergy.com/hs-fs/hubfs/Node%20No%20light.png?width=150&height=154&name=Node%20No%20light.png) |      [Follow our guide for changing the battery in your Node.](https://help.homelyenergy.com/knowledge/how-do-i-replace-the-battery-in-my-homely-temperature-node?hsLang=en) - [Getting Started](https://help.homelyenergy.com/knowledge/getting-started?hsLang=en#main-content) - [Your Homely System](https://help.homelyenergy.com/knowledge/getting-started?hsLang=en#your-homely-system) - [Before you buy](https://help.homelyenergy.com/knowledge/getting-started?hsLang=en#before-you-buy) - [Benefits of Homely](https://help.homelyenergy.com/knowledge/getting-started?hsLang=en#benefits-of-homely) - [Heat Pump Functions](https://help.homelyenergy.com/knowledge/getting-started?hsLang=en#heat-pump-functions) - [Using Homely](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#main-content) - [Setting up your Preferences](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#setting-up-your-preferences) - [Smart+ Features](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#smart-features) - [Account Management](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#account-management) - [Usage Data](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#usage-data) - [Solar Sense](https://help.homelyenergy.com/knowledge/using-homely?hsLang=en#solar-sense) - [Homeowner Troubleshooting](https://help.homelyenergy.com/knowledge/homeowner-troubleshooting?hsLang=en#main-content) - [FAQs](https://help.homelyenergy.com/knowledge/homeowner-troubleshooting?hsLang=en#faqs) - [Hardware](https://help.homelyenergy.com/knowledge/homeowner-troubleshooting?hsLang=en#hardware) - [Switching to Heat Pump Controller](https://help.homelyenergy.com/knowledge/homeowner-troubleshooting?hsLang=en#switching-to-heat-pump-controller) - [Heat Pump Errors](https://help.homelyenergy.com/knowledge/homeowner-troubleshooting?hsLang=en#heat-pump-errors) - [Installer Resources](https://help.homelyenergy.com/knowledge/installer-resources?hsLang=en#main-content) - [Why Homely](https://help.homelyenergy.com/knowledge/installer-resources?hsLang=en#why-homely) - [Configuring Homely](https://help.homelyenergy.com/knowledge/installer-resources?hsLang=en#configuring-homely) - [Compatibility and System Design](https://help.homelyenergy.com/knowledge/installer-resources?hsLang=en#compatibility-and-system-design) - [Manuals](https://help.homelyenergy.com/knowledge/installer-resources?hsLang=en#manuals) - [Connect](https://help.homelyenergy.com/knowledge/connect?hsLang=en#main-content) - [About Connect](https://help.homelyenergy.com/knowledge/connect?hsLang=en#about-connect) - [Managing Installations](https://help.homelyenergy.com/knowledge/connect?hsLang=en#managing-installations) - [Installer Troubleshooting](https://help.homelyenergy.com/knowledge/installer-troubleshooting?hsLang=en#main-content) - [Homely](https://help.homelyenergy.com/knowledge/installer-troubleshooting?hsLang=en#homely) - [Troubleshooting with Connect](https://help.homelyenergy.com/knowledge/installer-troubleshooting?hsLang=en#troubleshooting-with-connect) - [Samsung](https://help.homelyenergy.com/knowledge/installer-troubleshooting?hsLang=en#samsung) [![Chill listening crop-3](https://help.homelyenergy.com/hs-fs/hubfs/Homely_Logo_RGB_FULL-COLOUR-1.png?width=164&height=53&name=Homely_Logo_RGB_FULL-COLOUR-1.png "Chill listening crop-3")](https://www.homelyenergy.com) www.homelyenergy.com Copyright © 2026, Homely